XR Tech provide a number of recommendations as to what systems, applications etc which XR volunteers should use when working on XR Business. These include both:-
There are a lot of resources linked from this page which provide onward links to user manuals etc. If the application you are using is associated with a particular Circle (eg Action Network is widely used by Outreach&Training - then networking with the people in that circle can often be the best way forward.
But if you are stuck or need some extra help there are two ways forwards.
|Type of assistance||Described||How to ask||What you can expect|
|Help Call||This for situation that something is broken, giving error messages, not working as expected.||Post a message in the XRNL Tech Channel on Mattermost||A Tech team member should get back to you within one working day|
|Feature Request||This is when you need something new which is not already in place, a new feature, a new Report & co||Submit a request via one of these links, Nederlands - English||You will get an initial response within xxx working days to discuss further.|
List of Main Applications in use within XR NL - click the "More on..." links in right hand column for more info.
|Main use||How to use||Links|
|XRNL website||Wikipage for Website||Communicating XRNL's message to everyone in the Netherlands||Take the link!||www.extinctionrebellion.nl, Nederlands - English|
|Mattermost||Wikipage for Mattermost||Online messaging platform allowing XR Activists to communicate with each other, view Channels of information from the many teams, the local groups etc||Ask your XRNL contact point for a link which can be used to sign up||Mattermost xr-netherlands|
|NextCloud||Wikipage for NextCloud||Sharing documents within XRNL||Your circle will give you a link to the folders of relevant documents||CLOUD.extinctionrebellion.nl|
|Discourse server||Dedicated XRNL location to allow structured discussions on web forum||Your circle will announce when this is to be used||BASE.extinctionrebellion.nl|
|Wiki||Providing information for everyone working or volunteering with XRNL||When the wiki is fully rolled out there will be Wiki focal point editors working for each Circle, Location etc who are providing pages.||WIKI.extinctionrebellion.nl|
|Action Network||Application handling emails sent out to Activists||Communicating with XRNL Activists via email||Volunteers can register for emails on this link|
|Secure Email||User wiki page||Many activists find it useful to have a separate Email account for XR related matters.The option we recommend is to use ProtonMail, run by a small Swiss based company.This is secure and indepdendent of major Tech companies. Basic option is free, more features for EUR 4 per month.||Works from laptop, with free Smartphone app etc||ProtonMail Signup|
|Signal secure messaging||Wikipage for Signal|| Secure communications: use for planning an action & communicating during an action and all other communications you wish to keep confidential.
Whatsapp or Telegram are not secure alternatives to Signal.
|Once you have registered an account and installed the mobile phone App, it works in a way broadly similar to WhatsApp.||Register for Signal here|
|Telegram messaging||Public Broadcasts. Do not use Telegram for confidential communications, as it is not end-to-end encrypted by default.||Once you have registered an account and installed the mobile phone App, it works in a way broadly similar to WhatsApp.||Register for Telegram here|