XRNL Tech Circle - Caatalog of Services Provided

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This page contains information on all the standard actions and requests related to XRNL systems supported by the XRNL Tech Circle (and in some cases XR IT Global). Requests are listed by system in the tables below. Some are "self-service", and this page will provide the required procedure either on this page, or a link to it.

Feedback welcome. Please post into the Tech Circle Mattermost Channel

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XRNL Tech Circle - Caatalog of Services Provided

NextCloud - Creating and sharing documents in XRNL's own Cloud

Request Type	Description	How to Request	What to expect
NC01	Create NextCloud account for activist	Follow instructions on this link. You must set your Userid in NextCloud should be same as your Mattermost ID (but leaving out the initial @ character)	Self-service
NC02	Reset {forgotten) NextCloud account password	Take this link to login page and click on "Forgot Password" link. The system will send an email which has a password reset link	Self-service. You may need to check Spam folder to see the email from the system
NC03	Change (known) Password	Log into NextCloud. Click account icon top right, and click Settings on Dropdown. • Then click Security in the left hand side bar. • Else take this link direct • You should then see a change password dialog. • New valid passwords must contain four types of character - upper case letters, lower case letters, digits (0…9) and special chars ($, #, ^, * etc). They must have at least 8 charaters. • Enter new Password twice, and click the Change Password button.	Self-service. Change your Password (when you know your existing one)
NC04	Info on user's account	Take this linkSOONTBA to steps to follow to find • your userid, • what Groups you are a member of, • what Groups are you Group Admin for	Self-service
NC05	Get read/write access to particular area in NextCloud	You must already have an NC account, if not see NC01 above. Find name of Group Admin for Group you need - on this page. Contact the Group Admin for that NextCloud area, advising your NextCloud userid.	The Group Admin will add you to the relevant access control group
NC06	Change of Group Admin for a Local Group, Circle, Action, Community etc	Post a request into NextCloud MM Channel indicating which area it refers to, who should be made a Group Admin, and anyone who no longer needs to be one.	Tech team will make changes to the Group Admins, and update the Wiki page which lists all Group Admins for each Circle, Local Group, Action etc
NC07	Create standard new controlled area in NextCloud	Follow instructions hereSOONTBA to create a posting into the NextCloud MM Channel	Tech will set up a "Shared" folder, an "Internal" folder and an acces control group. This will have same structure and level of granularity as existing areas for Circles, Local Groups etc. Should be completed within one week.
NC08	Create special new area in NextCloud	Follow instructions hereSOONTBA, create posting in NextCloud MM Channel	Initial response within two working days.
NC99	Something else not covered above	Explain what you want in a posting into the NextCloud MM Channel	You will get an initial response within one working day to set up a conversation.

Wiki - Structured and searchable info about XRNL

Request Type	Description	How to Request	What to expect
WK01	Create Wiki account for an Activist who will be taking role of Wiki editor for their Circle, Local Group etc. You do not need an account to read the Wiki.	Follow self-service instructions here	Self-service
WK02	Reset (forgotten) password	Take this link to Reset a forgotten password	You will be prompted for your Wiki Userid. The system will send an email to the email address you entered when you first registered.
WK03	Change (known) password	Log into Wiki and then Click on this link to Change your password	Self-service.
WK04	Change your the registered email address you have set up in the wiki (it is used for Password reset etc)	Login in to Wiki and take this link	Self-service.
WK05	Change Wiki account profile	There are special links in this table for changing known password (WK03) and changing registered email address on wiki (WK04).For other changes… First make sure you are logged in to the Wiki. • Click on your Wiki userid here guest to take you to the webform to update your account. To change your Mattermost ID, click the link "edit" which is next to the word "UserForm" towards top left, and then update the value in InstantMessaging (IM). • Click Attach top right to upload an Avatar picture.	Not possible to change wiki userid without your account being deleted.
WK06	Get your wiki account set up as Editor for a team's wiki page(s)	You must already have a Wiki account, if not see WK01 above. Follow instructions here, and make a posting into the Wiki MM Channel including your Wiki username, and name of your team.	Tech will add you to Editors Group and show you as a Wiki editor in the List of Wiki editors for each Circle, Local Group etc within two working days.
WK07	Establish new Wiki page	SOONTBA	SOONTBA
WK99	Something else not covered above	Explain what you want in a posting into the Wiki MM Channel	You will get an initial response within one working day to set up a conversation.

Email

Conferencing

Organisational Change - eg Set up Tech for New National Circle

Topic revision: r5 - 11 Jul 2021, JohnITDH

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