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In the past, various tools were used by integrators to facilitate the integration of new rebels. This includes Action Network, integration spreadsheets, email programs, Excel, notes and paper documents. Although this variety of tools usually functioned well, there were also certain disadvantages. There was a lack of overview, ease of use and transferability. There were also concerns about privacy and information security.
Due to the rapid growth of XR, the need for a safe, fast and integrated solution has emerged. Started in October 2022, the working group, called Reaction Network, investigated an integrated solution for the variety of resources used. The working group investigated the wishes and demands of future users through surveys. In addition, members of the National Tech Circle and National Integration Circle have also compiled a list of requirements and wishes. Meanwhile, the working group has been transformed into a full sub-circle of the National Integration Circle.
After studying and testing different solutions, a Customer Relationship Management (CRM) system was finally chosen. A CRM system is a software platform used to manage and optimize relationships. For XR, this means that XR CRM integrators help to centrally manage data and interactions with rebels. This helps local groups to understand their rebels and to communicate with them more effectively.
XR CRM is the open source CRM system called Espocrm. XR CRM is hosted by XR NL and is fully managed by the CRM subcircle of the national integration circle.
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